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Q&A

FAQ

【Information】

We have compiled a list of frequently asked questions from our customers for your reference.
  • Pick-up from the bus stop(Green Season)

    Pick Kurumayama Plateau.
    The timetable and number of buses from Chino Station vary depending on the season.
    Please check the bus times.
    *PicContinue reading
  • Transportation to the slopes

    Only Kurumayama-Kogen Ski Resort provides transportation between the inn and the slopes.
    *Pick-up may not be possible depending on the time Continue reading
  • Ski resort lift tickets

    We offer discounted lift tickets for guests to Kurumayama-Kogen Ski Resort, Blanche Takayama, 2in1, and Shirakaba International.
    Please contContinue reading
  • Can I have fireworks?(Green season only)

    Fireworks can be set off in the inn's parking space.
    Please be mindful of other customers' cars and the road in front of the parking lot.
  • 3,000 yen for the second preschool child and above

    As stated in plan, our accommodation offers free accommodation for one preschool child for every two adults, but we charge 3,000 yen for theContinue reading
  • About baby food

    You can bring baby food.
    We can provide heating equipment and tableware, so please ask our staff.
  • Meals for infants and young children

    At our lodge, for children who have graduated from baby food and are eating the same meals as adults, we provide the same course meal as aduContinue reading
  • Is there a parking lot?

    Available.
    Up to 8 cars can be parked.
    If the parking lot becomes full due to one car per person, please use the gravel space opposite the iContinue reading
  • Regarding allergies

    We will ask if you have any food allergies when you check in, but if your symptoms are severe or your child has allergies, we recommend thatContinue reading
  • Do you sell drinks?

    There are refrigerators for sale on the second floor landing.
    Please take the item from there and put the money in the piggy bank next to itContinue reading
  • Is there a refrigerator in the room?

    We are very sorry, but there are no refrigerators in the rooms.
    However, you can store ice packs in the shared refrigerator or freezer in thContinue reading

Reservations and Inquiries

Please contact us if you have any questions.