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Q&A

FAQ

【Information】

We have compiled a list of frequently asked questions from our customers for your reference.
  • What amenities are available?

    amenities include: bath towel, face towel, toothbrush, and cup.(Rooms)
    ・Shampoo, conditioner, body wash, and soap (in the bathroom) are prov…Continue reading
  • Do you have pajamas?

    Unfortunately, we do not provide yukata or pajamas as amenities.
    We apologize for the inconvenience, but please bring it with you.


  • Pick-up from the bus stop(Green Season)

    Pick Kurumayama Plateau.
    The timetable and number of buses from Chino Station vary depending on the season.
    Please check the bus times.
    *Pic…Continue reading
  • Transportation to the slopes

    Only Kurumayama-Kogen Ski Resort provides transportation between the inn and the slopes.
    *Pick-up may not be possible depending on the time …Continue reading
  • Ski resort lift tickets

    We offer discounted lift tickets for hotel guests at Kurumayama-Kogen Ski Resort, Blanche Takayama, 2in1, and Shirakaba International.
    Pleas…Continue reading
  • Can I have fireworks?(Green season only)

    Fireworks can be set off in the inn's parking space.
    Please be mindful of other customers' cars and the road in front of the parking lot.
  • 3,000 yen for the second preschool child and above

    As stated in plan, our accommodation offers free accommodation for one preschool child for every two adults, but we charge 3,000 yen for the…Continue reading
  • About baby food

    You can bring baby food.
    We can provide heating equipment and tableware, so please ask our staff.
  • Meals for infants and young children

    At our lodge, for children who have graduated from baby food and are eating the same meals as adults, we provide the same course meal as adu…Continue reading
  • Is there a parking lot?

    Available.
    Up to 8 cars can be parked.
    If the parking lot becomes full due to one car per person, please use the gravel space opposite the i…Continue reading
  • Regarding allergies

    We will ask if you have any food allergies when you check in, but if your symptoms are severe or your child has allergies, we recommend that…Continue reading
  • Do you sell drinks?

    There are refrigerators for sale on the second floor landing.
    Please take the item from there and put the money in the piggy bank next to it…Continue reading
  • Is there a refrigerator in the room?

    We are very sorry, but there are no refrigerators in the rooms.
    However, you can store ice packs in the shared refrigerator or freezer in th…Continue reading

Reservations and Inquiries

Please contact us if you have any questions.